Friday, May 19

Morning sessions

* An asterisk denotes program NOT approved by NC State Board of Dental Examiners for CEU.
Dr. Mark Kleive
Title: The 3 Keys to Case Acceptance - Everyone Wants to Say​ "YES!"
Time: 8:30am – 11:30am
Location: Palladium A (Brighton Tower)
CE Hours: 3 hours 

Course Description:           
Helping our patients transition from where they are now to a healthier place is a process that does not have to be complicated. There are several ways in which we can help connect our patients with the tools they need to make informed decisions and be a partner in their treatment process. In this presentation, Dr. Mark Kleive takes you on a fun and lively journey with case examples from his practice through the “3 Keys to Case Acceptance” with the end result of collaborative decision making and the all important word “Yes!”.
 
Course Objectives: 
  • ​Discover the steps of building strong patient relationships
  • Effectively set the stage for engagement during each and every visit to your practice
  • Master the components of the collaborative oral health examination and discovery process
  • Engage the patient in a collaborative “choiceful” decision process
  • Grow your practice in both production and happiness

Bio:
Dr. Mark Kleive earned his D.D.S. degree with distinction from the University of Minnesota School of Dentistry in 1997. Mark has had the experience as an associate in a multi-clinic setting and as an owner of two different fee-for-service practices. For the last five years Mark has practiced in a beautiful area of the country - Asheville, North Carolina.
 
Mark is a Visiting Faculty member with The Pankey Institute and a 2015 inductee into the American College of Dentistry. During the last eighteen years of practice, Dr. Kleive has made a reputation for himself as a caring, comprehensive oral healthcare provider.
Dr. Jim Kessler
Title: Merging Today's Restorative Options with Proven Principles
Time: 8:30am – 11:30am
Location: Palladium B (Brighton Tower)
CE Hours: 3 hours each session (6 hours total)
Sponsored by ACD Carolinas Section and NC Section of the American College of Prosthodontists
Course Description:     
​Today we are in the midst of one of the most exciting, yet confusing times that modern dentistry has ever experienced. There are proven restorative materials whose preparation requirements, fabrication techniques, and functional predictability are very familiar to dentists and dental laboratory technicians.  At the same time there is a barrage of information, often commercially biased, to sort through regarding new materials and technologies. In this presentation we will examine the advertising hype associated with the “hot” new materials, and evaluate how they compare with traditional materials and proven principles both positively and negatively. We will examine the risks and benefits associated with these materials and perhaps most importantly we will discuss how the dentist/laboratory technician team can best collaborate to plan and deliver dentistry avoiding the most common modes of failure. 

Course Objectives:
  • understand the physical properties for all-ceramic materials with particular emphasis on what most frequently leads to failure
  • determine the most appropriate restorative material and design for each clinical situation
  • understand the preparation designs and laboratory communications necessary to maximize results with today’s ceramic materials
  • confidently discuss the risks and benefits of contemporary restorative options with their patients and laboratory technician

Bio:
Dr. Jim Kessler is a 1977 graduate of the University of Oklahoma College of Dentistry.  Jim spent 20 years in private practice in Tulsa, Oklahoma and eighteen years in full time dental education.  During his years in education he taught at the Medical University of South Carolina, the University of Oklahoma, and served as the Chairman of the Department of Education at the Pankey Institute for Advanced Dental Education in Key Biscayne, Florida. In September 2012 Jim returned to the University of Oklahoma to direct the newly established Advanced Esthetics and Technologies Program. Jim was honored as the 1987 and 2011 Alumnus of the Year for the University of Oklahoma College of Dentistry and is a Past-President of the American Academy of Restorative Dentistry. Upon his retirement from full time dental education, he established a one-person dental laboratory near his home in Colorado.  When he is not teaching he works as the only technician in this lab.  He has published many articles, as well as contributions to four textbooks including the most recent fourth addition of Shillingburg’s Fundamental of Fixed Prosthodontics. Jim enjoys producing technical illustrations and he creates all of the illustrations utilized in his presentations. He is an active lecturer for both Dentists and Dental Laboratory Technician groups and has presented over 500 lectures throughout the United States as well as Canada, Europe and Asia. 
Ms. Stacy McCauley
Title: The Perfect Handoff: Stellar Co-Diagnosis and Enrollment​​
Time: 8:30am – 11:30am
Location: Somerset
CE Hours: 3 hours each session (6 hours total)                            
Course Description:
Successful practices have mastered the art of the handoff. Achieving a high level of co- diagnosis means seamless communication between hygienist,
doctor, patient, and the front office. Through real-time interactivity, attendees will start to master the skills of communication to take your practice’s
​perio co-diagnosis skill and effectiveness through the roof.

Course Objectives:
  • Describe high impact communication strategies for co-diagnosis
  • Demonstrate verbal strategies that increase patient compliance and
    case acceptance
  • Explain non-verbal communication do’s and don’ts
  • Discuss strategies for making communication seamless between
    clinician and patient
  • Discuss strategies for effective handoffs within the office​

Bio: 
​With the heart of a coach and teacher, Stacy McCauley maintains her "cutting edge" on all things dental. Clients and audiences laud her as a gifted communications facilitator, impactful international speaker, high productivity practice coach and insightful writer. An Adjunct Assistant Professor at UNC Chapel Hill, where she also received her Master’s Degree, Stacy brings over 20 years of dental industry experience including clinician, corporate dental business, and most recently as a coach with Inspired Hygiene, a national consulting firm. She is committed to empowering dental teams to blow open the doors of what’s possible in their practice.  
​Dr. Frankie Shull & Mr. Matt Roberts
Title: Comprehensive Aesthetic Dentistry in Today's Digital World​
Time: 8:30am – 11:30am
Location: Windsor Ballroom
CE Hours: 3 hours each session (6 hours total)
Course Description:      
Good dentistry is based on a series of good decisions, thoughtful planning and accurate execution of the series of logical steps that make up a treatment plan designed to fulfill a patients needs and expectations.  Today’s patient has very high expectations of the dental team: they expect highly esthetic and functional outcomes, regardless of their current dental condition. Planning complex cases is a multidisciplinary process where each specialist provides their contribution to the overall outcome for the patient. This process has been well documented and taught in dentistry for many years, and while patient needs have not changed, the tools that we have to work with to fulfill those needs have changed drastically in the last few years. Digital photography, digital design, milling, cone beam CAT scan, digital impressions, multimedia real time communication, 3D printing and other new technologies are penetrating the dental market, and if used correctly can significantly improve the workflow and final outcome of dental treatment, but if used improperly, can be less predictable than the more traditional, step by step approach we have used for years.  We will discuss how the dentist - lab technician team can use these new tools and how they can improve your patient’s experience and clinical outcome.
 
Course Objectives:
  • Discuss new technology and techniques for simple and complex aesthetics
  • Discuss the integration of photographs for facial esthetic analysis into digital design software, thus creating a “virtual patient”
  • Discuss potential problems created by new technology and how to solve them
  • Discuss the future of the dentist – lab technician team​

Bios: 
​Dr. Shull is a native of Lexington, South Carolina and is a graduate of the University of South Carolina and the Medical University of South Carolina School of Dentistry. Following dental school, he completed a General Practice Residency at Palmetto Health Richland.  Dr. Shull is both a past president of the Greater Columbia Dental Association and the SC Academy of General Dentistry.  He is a fellow of the Academy of General Dentistry and is a faculty member at Palmetto Health Richland Department of Dentistry and the Medical College of Georgia School of Dentistry.  Dr. Shull is also on the teaching faculty at the L.D. Pankey Institute in Key Biscayne, Florida where he teaches dentists from all around the world about esthetic dentistry.  He has been published in many dental journals and recently contributed to a textbook on comprehensive dentistry.  Dr. Shull lectures throughout the U.S. on esthetics, dental materials and photography.

He lives in Lexington with his wife, son and daughter and enjoys golf and coaching youth sports.

Matthew Roberts, founder of CMR Dental Laboratory, is one of only thirteen accredited ceramists in the American Academy of Cosmetic Dentistry. He lectures nationally and internationally and has worked with many of the leading clinicians in the country. Matt is on the editorial board of numerous dental publications; Practical Periodontal and Aesthetic Dentistry, Signature Magazine and Reality. He is the founder of Team Aesthetic Seminars. He holds Advanced Dental Education training classes for dentists and ceramists. His goals are to elevate the quality of restorative treatment received by patients by redefining the working relationship between dentists, ceramists, and specialists.
Ms. Karen Gregory 
Title: SPICE PLUS Annual OSHA Training (pre-registration required)
Time: 8:30am – 11:30am
Location: Pembroke
CE: 6 hours total (attendance at morning and afternoon required)​
Sponsored by Total Medical Compliance
​Attendance at this full day session will meet the requirements for BOTH SPICE training and Annual OSHA Training. This training course is approved by the Statewide Program for Infection Control and Epidemiology (SPICE) to meet the training requirement of 10A NCAC 41A.0206. 

Course Description:   
Practical solutions to your infection control challenges will be provided as basic principles of epidemiology, disinfection, sterilization, and techniques to reduce the spread of infection are reviewed. In addition, discussion of CDC guidelines and the OSHA Bloodborne Pathogen Standard will be an important part of this training, thus positioning your practice to provide a safe environment for both patients and employees.

Course Objectives:
After attending this lecture, participants will be able to
  • Recognize pertinent laws concerning infection control.Explain the principles of epidemiology and asepsis.
  • Describe environment infection control.
  • Recall CDC recommendations on sterilization of instruments utilized in the delivery of dental care. 
  • Explain the requirements listed in the Bloodborne Pathogen Standard which creates protections for workers against exposure to blood and body fluids.
  • Recall the updated labeling requirements under the Hazard Communication Standard.
  • Discuss basic infection control principles applicable to a dental practice including proper hand hygiene procedures and surface disinfection.
  • Recall safety measures in the event of fire and severe weather.

Bio:
Karen joined Total Medical Compliance in 2006 as Director of Compliance and Education where she is responsible for the development and supervision of compliance programs within the organization. TMC provides onsite OSHA, infection control, and HIPAA compliance solutions to dental and medical practices, throughout the United States as well as seminars and webinars on various compliance issues.
 
Karen is a requested speaker at local and state medical and dental meetings, and was a presenter at the Hinman Dental Meeting, the OSAP Symposium and multiple OSAP Infection Control Boot Camps and CDA Presents. She is on the Editorial Review Board for Infection Control in Practice and is frequent contributor of articles in local and state organizational newsletters and magazines. Karen has been presented the Dr. Milton E. Schaefer Superior Service Award for service to The Organization for Safety, Asepsis and Prevention (OSAP), has been recognized as a Hu-Friedy Key Opinion Leader and serves on the OSAP Board of Directors. 
 
In both her role as a spokesperson for OSAP and as the Director of Compliance and Education at Total Medical Compliance (TMC) she applies her expertise in infection and control and compliance to help healthcare professionals master the safe delivery of medical care. Passionate about employee and patient safety, Karen takes every opportunity to share this very important information in order to improve the quality of healthcare for all involved.
 
Karen has been responsible for the development and supervision of compliance programs at Total Medical Compliance since 2006. TMC provides onsite OSHA, infection control, and HIPAA compliance solutions to dental and medical practices throughout the United Stare.
 
As an active member of the Organization for Safety, Asepsis and Prevention (OSAP) since 2009 she is currently serving as a member of the board. She is on the Editorial Review Board for Infection Control in Practice, OSAPs infection control training newsletter. OSAP has honored her repeatedly for her service; In 2013 she received the Dr. Milton E. Schaefer Superior Service Award for service and has been recognized as a Hu-Friedy Key Opinion Leader.
 
Karen is a sought after speaker at local and state medical and dental meetings, and was a presenter at the 2010 Hinman Dental Meeting, CDA Presents,several OSAP Symposium and the OSAP Infection Control Boot Camp. She frequently contributes articles to local and state organizational newsletters and magazines.

afternoon sessions

* An asterisk denotes program NOT approved by NC State Board of Dental Examiners for CEU.
Ms. Sheri Kay
* Title: 9 Administrative Systems That Make A Practice Soar​
Time: 1:30pm – 4:30pm
Location: Palladium A (Brighton Tower)
CE Hours: 3 hours 
Sponsored by CareCredit
Course Description:        
Your administrative team are the eyes and ears of your practice. This course will show you the secrets of the most elite dental practices. Learn how to orchestrate and improve the 9 most important administrative team systems.

The advocate, or your practice’s conciergePatient communication protocolsSchedulingFinancial arrangementsWritten policies and systemsSupport for your teamMarketingYour practice’s financial healthYour practice’s attitude, voice, and face

Course Objectives:
  • The advocate, or your practice’s concierge
  • Patient communication protocols
  • Scheduling
  • Financial arrangements
  • Written policies and systems
  • Support for your team
  • MarketingYour practice’s financial health
  • Your practice’s attitude, voice, and face
     
Bio:
​Sheri Kay RDH, BS is a published author and was voted one of the Top 25 Women in Dentistry by DPR magazine in 2011. As owner of Sky Dental Practice Coaching, Sheri has worked with hundreds of practices and takes pride in having the ability to help team members maximize their contributions to the team. Sheri has experience in every aspect of the dental practice and continues her studies in Neuroscience, Psychology, and Organizational Development. One thing is certain: when Sheri Kay presents a program, your whole team will be engaged, involved, and inspired!
Dr. Jim Kessler
Title: Merging Today's Restorative Options with Proven Principles — Part 2
Time: 1:30pm – 4:30pm
Location: Palladium B (Brighton Tower)
CE Hours: 3 hours each session (6 hours total)
Sponsored by ACD Carolinas Section and NC Section of the American College of Prosthodontists
Course Description:     
​Today we are in the midst of one of the most exciting, yet confusing times that modern dentistry has ever experienced. There are proven restorative materials whose preparation requirements, fabrication techniques, and functional predictability are very familiar to dentists and dental laboratory technicians.  At the same time there is a barrage of information, often commercially biased, to sort through regarding new materials and technologies. In this presentation we will examine the advertising hype associated with the “hot” new materials, and evaluate how they compare with traditional materials and proven principles both positively and negatively. We will examine the risks and benefits associated with these materials and perhaps most importantly we will discuss how the dentist/laboratory technician team can best collaborate to plan and deliver dentistry avoiding the most common modes of failure. 

Course Objectives:
  • understand the physical properties for all-ceramic materials with particular emphasis on what most frequently leads to failure
  • determine the most appropriate restorative material and design for each clinical situation
  • understand the preparation designs and laboratory communications necessary to maximize results with today’s ceramic materials
  • confidently discuss the risks and benefits of contemporary restorative options with their patients and laboratory technician

Bio:
Dr. Jim Kessler is a 1977 graduate of the University of Oklahoma College of Dentistry.  Jim spent 20 years in private practice in Tulsa, Oklahoma and eighteen years in full time dental education.  During his years in education he taught at the Medical University of South Carolina, the University of Oklahoma, and served as the Chairman of the Department of Education at the Pankey Institute for Advanced Dental Education in Key Biscayne, Florida. In September 2012 Jim returned to the University of Oklahoma to direct the newly established Advanced Esthetics and Technologies Program. Jim was honored as the 1987 and 2011 Alumnus of the Year for the University of Oklahoma College of Dentistry and is a Past-President of the American Academy of Restorative Dentistry. Upon his retirement from full time dental education, he established a one-person dental laboratory near his home in Colorado.  When he is not teaching he works as the only technician in this lab.  He has published many articles, as well as contributions to four textbooks including the most recent fourth addition of Shillingburg’s Fundamental of Fixed Prosthodontics. Jim enjoys producing technical illustrations and he creates all of the illustrations utilized in his presentations. He is an active lecturer for both Dentists and Dental Laboratory Technician groups and has presented over 500 lectures throughout the United States as well as Canada, Europe and Asia. 
Ms. Stacy McCauley
Title: Hot & Bothered! Strategies for Managing Oral and Systemic Inflammation
Time: 1:30pm – 4:30pm
Location: Somerset
CE Hours: 3 hours each session (6 hours total)
Sponsored by NC Society of Periodontists
Course Description:
Are you sick and tired of your patients being sick and tired as a result of their poor oral and overall health? Shockingly, 70% of all deaths in the U.S. are caused by chronic disease, with chronic inflammation playing a key role in many of these conditions.

Inflammation doesn’t just wreak havoc on the oral cavity; inflammation can be detrimental to overall health as well. How you take care of yourself not only impacts the mouth, but entire body. This program details specific strategies for optimum overall health, giving participants tangible action steps for decreasing inflammation both for themselves and for patients.

Course Objectives:
  • Explain the current science surrounding inflammatory diseases
  • Describe the cascade of clinical events that define periodontal disease infections along with therapeutic intervention strategies
  • Design comfortable dialogues to impact patient choices

​Bio: 
​With the heart of a coach and teacher, Stacy McCauley maintains her "cutting edge" on all things dental. Clients and audiences laud her as a gifted communications facilitator, impactful international speaker, high productivity practice coach and insightful writer. An Adjunct Assistant Professor at UNC Chapel Hill, where she also received her Master’s Degree, Stacy brings over 20 years of dental industry experience including clinician, corporate dental business, and most recently as a coach with Inspired Hygiene, a national consulting firm. She is committed to empowering dental teams to blow open the doors of what’s possible in their practice.  
​Dr. Frankie Shull & Mr. Matt Roberts
Title: Comprehensive Aesthetic Dentistry in Today's Digital World​ — Part 2
Time: 8:30am – 11:30am
Location: Windsor Ballroom
CE Hours: 3 hours each session (6 hours total)
Course Description:      
Discuss new technology and techniques for simple and complex aestheticsDiscuss the integration of photographs for facial esthetic analysis into digital design software, thus creating a “virtual patient”Discuss potential problems created by new technology and how to solve themDiscuss the future of the dentist – lab technician team​

Course Objectives:
  • Discuss new technology and techniques for simple and complex aesthetics
  • Discuss the integration of photographs for facial esthetic analysis into digital design software, thus creating a “virtual patient”
  • Discuss potential problems created by new technology and how to solve them
  • Discuss the future of the dentist – lab technician team​​

Bios: 
​Dr. Shull is a native of Lexington, South Carolina and is a graduate of the University of South Carolina and the Medical University of South Carolina School of Dentistry. Following dental school, he completed a General Practice Residency at Palmetto Health Richland.  Dr. Shull is both a past president of the Greater Columbia Dental Association and the SC Academy of General Dentistry.  He is a fellow of the Academy of General Dentistry and is a faculty member at Palmetto Health Richland Department of Dentistry and the Medical College of Georgia School of Dentistry.  Dr. Shull is also on the teaching faculty at the L.D. Pankey Institute in Key Biscayne, Florida where he teaches dentists from all around the world about esthetic dentistry.  He has been published in many dental journals and recently contributed to a textbook on comprehensive dentistry.  Dr. Shull lectures throughout the U.S. on esthetics, dental materials and photography.

He lives in Lexington with his wife, son and daughter and enjoys golf and coaching youth sports.

Matthew Roberts, founder of CMR Dental Laboratory, is one of only thirteen accredited ceramists in the American Academy of Cosmetic Dentistry. He lectures nationally and internationally and has worked with many of the leading clinicians in the country. Matt is on the editorial board of numerous dental publications; Practical Periodontal and Aesthetic Dentistry, Signature Magazine and Reality. He is the founder of Team Aesthetic Seminars. He holds Advanced Dental Education training classes for dentists and ceramists. His goals are to elevate the quality of restorative treatment received by patients by redefining the working relationship between dentists, ceramists, and specialists.
Ms. Karen Gregory 
Title: SPICE PLUS Annual OSHA Training - Part 2  (pre-registration required)
Time: 1:30pm – 4:30pm
Location: Pembroke
CE: 6 hours total (attendance at morning and afternoon required)
Sponsored by Total Medical Compliance
​Attendance at this full day session will meet the requirements for BOTH SPICE training and Annual OSHA Training. This training course is approved by the Statewide Program for Infection Control and Epidemiology (SPICE) to meet the training requirement of 10A NCAC 41A.0206. 

Course Description:    
Practical solutions to your infection control challenges will be provided as basic principles of epidemiology, disinfection, sterilization, and techniques to reduce the spread of infection are reviewed. In addition, discussion of CDC guidelines and the OSHA Bloodborne Pathogen Standard will be an important part of this training, thus positioning your practice to provide a safe environment for both patients and employees.

Course Objectives:
After attending this lecture, participants will be able to
  • Recognize pertinent laws concerning infection control.Explain the principles of epidemiology and asepsis.
  • Describe environment infection control.
  • Recall CDC recommendations on sterilization of instruments utilized in the delivery of dental care. 
  • Explain the requirements listed in the Bloodborne Pathogen Standard which creates protections for workers against exposure to blood and body fluids.
  • Recall the updated labeling requirements under the Hazard Communication Standard.
  • Discuss basic infection control principles applicable to a dental practice including proper hand hygiene procedures and surface disinfection.
  • Recall safety measures in the event of fire and severe weather.

Bio:
Karen joined Total Medical Compliance in 2006 as Director of Compliance and Education where she is responsible for the development and supervision of compliance programs within the organization. TMC provides onsite OSHA, infection control, and HIPAA compliance solutions to dental and medical practices, throughout the United States as well as seminars and webinars on various compliance issues.
 
Karen is a requested speaker at local and state medical and dental meetings, and was a presenter at the Hinman Dental Meeting, the OSAP Symposium and multiple OSAP Infection Control Boot Camps and CDA Presents. She is on the Editorial Review Board for Infection Control in Practice and is frequent contributor of articles in local and state organizational newsletters and magazines. Karen has been presented the Dr. Milton E. Schaefer Superior Service Award for service to The Organization for Safety, Asepsis and Prevention (OSAP), has been recognized as a Hu-Friedy Key Opinion Leader and serves on the OSAP Board of Directors. 
 
In both her role as a spokesperson for OSAP and as the Director of Compliance and Education at Total Medical Compliance (TMC) she applies her expertise in infection and control and compliance to help healthcare professionals master the safe delivery of medical care. Passionate about employee and patient safety, Karen takes every opportunity to share this very important information in order to improve the quality of healthcare for all involved.
 
Karen has been responsible for the development and supervision of compliance programs at Total Medical Compliance since 2006. TMC provides onsite OSHA, infection control, and HIPAA compliance solutions to dental and medical practices throughout the United Stare.
 
As an active member of the Organization for Safety, Asepsis and Prevention (OSAP) since 2009 she is currently serving as a member of the board. She is on the Editorial Review Board for Infection Control in Practice, OSAPs infection control training newsletter. OSAP has honored her repeatedly for her service; In 2013 she received the Dr. Milton E. Schaefer Superior Service Award for service and has been recognized as a Hu-Friedy Key Opinion Leader.
 
Karen is a sought after speaker at local and state medical and dental meetings, and was a presenter at the 2010 Hinman Dental Meeting, CDA Presents,several OSAP Symposium and the OSAP Infection Control Boot Camp. She frequently contributes articles to local and state organizational newsletters and magazines.